Information


  • ABA Routing Number

    254075438
  • Call Center

    Hours and Phone:
    Monday – Friday 8:00 a.m. - 5:00 p.m.
    703.914.8700
    540.644.9515
    800.328.1500
  • Audio Teller

    Phone:
    888.960.6185
    For a new PIN, contact the Call Center.
  • Lost or Stolen Credit/Debit Card

    Phone:
    800.449.7728
    **Never disclose your card information to anyone unless you initiate the transaction.**
  • Lost or Stolen ATM Card

    Phone:
    800.328.1500, option 1
  • Change Pin

    Phone:
    866.985.2273
  • Credit Card Customer Service

    Phone:
    866.820.3090
  • Debit Card Customer Service

    Phone:
    888.918.7752
  • Online Banking Bill Pay Support

    Phone:
    800.248.9750
  • Mortgage Department

    Phone:
    888.774.9361
  • Email Us

    Questions, Comments, Suggestions and General Feedback
    Lending
    Marketing/Public Relations
    Human Resources
    Online Banking Assistance
    *Please do not include any nonpublic personal information (i.e., account numbers, social security numbers).
  • Complaint Resolution

    It is the policy of InFirst Federal Credit Union to investigate and resolve all member concerns in a timely manner. In the event that a member of InFirst FCU has a complaint involving a service, a product, or a loan decision, we would like our members to know that the credit union offers multiple avenues to resolve problems before contacting the NCUA. In order to better serve our members and address their needs, a detailed feedback process has been established.

    What to do:

    You may contact any of the offices for resolution.

    Contact Us
    To reach our VP of Member Engagement, dial extension 1215.
    To reach our VP of Human Resources, dial extension 1313.
    To reach our President/CEO, dial extension 1301.

    Written complaints may be sent to:
    Consumer Complaint Department
    C/O InFirst Federal Credit Union
    6462 Little River Turnpike
    Alexandria, VA 22312


    Loan decision complaints may be sent to:
    Supervisory Committee Chair
    C/O InFirst Federal Credit Union
    6462 Little River Turnpike
    Alexandria, VA 22312


    If the matter is not resolved to your satisfaction, you may contact the National Credit Union Administration, Office of Consumer Protection:

    Online: www.mycreditunion.gov
    Email: consumerassistancencua.gov
    Fax: 703.518.6682
    Mail:
    National Credit Union Administration
    Office of Consumer Protection
    1775 Duke St.
    Alexandria, VA 22314


    After the NCUA receives the written complaint, they will acknowledge its receipt, log it into their records and send a cover letter with the member’s complaint to the credit union’s supervisory committee with instructions to conduct an investigation and prepare a response for the NCUA. According to the NCUA, the process will generally take about 60 days depending on the type of complaint and on the credit union’s response.