Protect yourself from FRAUD!
Identity theft is a very real issue affecting millions of Americans each year. We take your safety and security seriously. That’s why we offer EMV chip cards, secure online and mobile banking, and fraud alerts. Signing up for fraud alerts and purchase alerts is a quick and easy way to ensure your identity stays yours.
Follow these steps to protect yourself today:
1. Visa Purchase Alerts
Visit www.visa.com/purchasealerts to receive real-time alerts via email or text message on:
- Individual transaction thresholds
- International transactions
- Transactions where the card is not present
Click here to see a short video on how to set up VISA Purchase Alerts.
2. PSCU Fraud Alerts
Log into your Online Banking, click Fraud Alerts and register your card(s). If suspicious activity is suspected on your debit or credit card, you will receive a text message or automated phone call to alert you of the activity.
3. Online Banking eAlerts
Log into Online Banking, select the Services tab. Alerts can be set up via the Manage Alerts option. Choose to be alerted for:
- Deposit and withdrawal transactions
- Balance threshold
- Debit authorizations
Click here to see a short video on how to set up eAlerts.
Check out these tips to help protect your personal and financial information:
- Be aware
Paying attention to your surroundings, especially at ATMs and gas stations can help prevent financial loss. Never insert your card into a machine with loose parts or a malfunctioning screen, as both may indicate a card skimmer is in use.
- Monitor your account transactions
By regularly tracking your card usage, you will be able to identify unauthorized usage of your funds.
- Check your credit report
You are entitled to one free credit report from each credit bureau each year! Visit https://www.annualcreditreport.com and select the bureau from which you would like to receive your report. Stagger your reports throughout the year for the most accurate and up-to-date information.
- Be cautious when opening email, clicking links or paying online
Never click on links in the body of an email or download attachments from senders you do not know. Pay close attention to the email address and body of the email to ensure the message is coming from the correct place. Never save your financial information to a merchant site that you do not frequently use. If you receive an email, text message or phone call from someone claiming to be a financial representative who asks for your account number or social security information, DO NOT provide it. Instead contact your financial institution immediately and report the incident.
- InFirst FCU will NEVER solicit personal or financial information.
- NEVER respond to requests for information (via e-mail, phone, text messaging or mail) unless you initiate the request.
Additional resources to help and prevent fraud:
- Federal Trade Commission (FTC) Complaint Assistance
- Internet Crime Complaint Center
- Caller Complaints 800 Number Search
- For a more information regarding fraud alerts, visit NCUA
If you feel that you have received a fraudulent NCUA phishing e-mail, please forward the entire e-mail message to Phishing@ncua.gov.