Fraud Alerts


Social Security Scams are on the Rise

Have you or someone you know received a call or voicemail from someone warning that your Social Security number or benefits are suspended due to suspicious activity?

Scammers are hoping you’ll be scared into believing their claims and will usually ask you to confirm your Social Security number and pay money to “reactivate” your number, protect it, or restore your benefits.  

According to the Consumer Financial Protection Bureau (CFPB), Social Security scams now outnumber other types of scams, including Internal Revenue Service (IRS) scams, which were formerly the most common. Pretending to be a representative of the government is a common way for fraudsters to trick people into giving up their money or personal information. Knowing how to tell the difference between a scammer and a genuine call from the federal government is important.

Click here for the facts!

Sign up for VISA Purchase Alerts and Online Banking eAlerts to protect yourself from fraud!

Visa Purchase Alerts
Visit https://purchasealerts.visa.com/vca-web/check to receive real-time alerts via email or text message on:

  • Individual transaction thresholds

  • International transactions

  • Transactions where the card is not present

Click here to see a short video on how to set up VISA Purchase Alerts.

Online Banking eAlerts
Log into Online Banking, select the Services tab. Alerts can be set up via the Manage Alerts option. Choose to be alerted for:

  • Deposit and withdrawal transactions

  • Balance threshold

  • Debit authorizations

Click here to see a short video on how to set up eAlerts.

Tips to help protect your personal and financial information:

  1. Monitor your account transactions
    By regularly tracking your card usage, you will be able to identify unauthorized usage of your funds.

  2. Check your credit report
    You are entitled to one free credit report from each credit bureau each year! Visit https://www.annualcreditreport.com and select the bureau from which you would like to receive your report. Stagger your reports throughout the year for the most accurate and up-to-date information.

  3. Be cautious when opening email, clicking links or paying online
    Never click on links in the body of an email or download attachments from senders you do not know. Pay close attention to the email address and body of the email to ensure the message is coming from the correct place. Never save your financial information to a merchant site that you do not frequently use. If you receive an email, text message or phone call from someone claiming to be a financial representative who asks for your account number or social security information, DO NOT provide it. Instead contact your financial institution immediately and report the incident.

    • InFirst FCU will NEVER solicit personal or financial information.

    • NEVER respond to requests for information (via e-mail, phone, text messaging or mail) unless you initiate the request.

Additional resources to help and prevent fraud:

If you feel that you have received a fraudulent NCUA phishing e-mail, please forward the entire e-mail message to Phishing@ncua.gov.