Privacy Policy

InFirst Federal Credit Union does not collect personal information about you such as: your name, telephone number, email address, unless you voluntarily submit this information to us by email or other means. InFirst Federal Credit Union treats all personal information submitted through our Website as confidential, and does not sell or disclose such information to any third parties.

When you visit our Website, InFirst Federal Credit Union automatically collects non-identifying information such as: type of browser, IP address, computer operating system, domain name of the Website, which linked you to us. InFirst Federal Credit Union may store information on your hard drive as a "cookie", or similar type of file, which we may use internally to help us enhance the efficiency and usefulness of the Website. If you object to this, please consult your Browser documentation for information on erasing or blocking "cookies".

If you use the InFirst Federal Credit Union Website to send InFirst Federal Credit Union an email, ask for information, or if you provide personal information in any other way, InFirst Federal Credit Union may maintain the information you provide. Your information may be shared among InFirst Federal Credit Union support services as necessary to respond to your request. This information will be used in the same manner as though it was collected in other ways.

InFirst Federal Credit Union makes use of sound security measures to protect the personal information you submit to us once it is received.

  • If you have any questions pertaining to the InFirst Federal Credit Union Web Site Privacy Policy, please contact us.

Digital Privacy Notice 

For the purposes of this notice, the terms “we,” “us,” “our,” “credit union,” and “InFirst” mean InFirst Federal Credit Union.

This Digital Privacy Notice explains how we collect, transmit, and use the information you provide to us. This Digital Privacy Notice applies to your interaction with any of our online sites, mobile sites, or applications, which we own and control (hereinafter “Digital Interface”), unless a different notice is posted on a particular Digital Interface or otherwise provided to you that supersedes this policy. If a Digital Interface is owned and/or controlled by a third party, that third party’s digital privacy policy will govern, unless otherwise stated. Other privacy policies may also apply in addition to this Digital Privacy Notice and does not supersede our General Privacy Policy. Please consult the Privacy Notice to understand how we handle user privacy and for details on how we may collect and share information with third parties and affiliates.

PLEASE READ THIS ENTIRE DIGITAL PRIVACY NOTICE CAREFULLY. YOUR CONTINUED USE OF ANY OF OUR DIGITAL INTERFACES IS YOUR CONSENT TO THIS DIGITAL PRIVACY NOTICE AND YOUR CONSENT TO OUR USE AND DISCLOSURE OF INFORMATION COLLECTED FROM YOU AS DESCRIBED IN THIS DIGITAL PRIVACY NOTICE. IF YOU DO NOT AGREE TO THIS DIGITAL PRIVACY NOTICE, THEN YOU SHOULD NOT USE OUR ONLINE AND MOBILE SITES OR APPLICATIONS.

What information do we collect?

We may collect any or all of the following types of information:

  • Information related to data generated from your use and activity, including but not limited to transaction, location, and address (e.g. email, IP, and mailing) information.

  • Technical information related to the device you are using, including but not limited to, your IP address, your operating system, your device type, and the browser you are using.

  • Other information collected through cookies, tags, and other technologies, including but not limited to which product and service pages you visit, what advertisements you view or click on, contests and surveys you complete, features you request (e.g. eStatements and other products) and how long you view a particular page.

 

Other parties may also collect information about you when you use our Digital Interfaces:

  • Our service providers may collect information about you in order to provide us with marketing and other services.

  • We may provide widgets, embedded content, or other tools that are owned by third parties, including but not limited to maps, information streaming from another site, and widgets that enable you to share information on social media. The third parties that own these types of tools may have access to information about your browsing history on our Digital Interfaces. You should review information at the third parties’ sites to learn how these third parties collect and use information they collect from you.

What are cookies?

Cookies are pieces of information that are stored on your device. Browser cookies are placed by a web server and let the server know when you return to a site you have visited before. Some cookies can be cleared via your web browser. Others may be placed in an Adobe folder on your device; refer to Adobe for information on how to manage these types of cookies. Cookies can be used for various purposes, including but not limited to collecting information about your web browsing, maintaining continuity during an online session, gathering data about how you use our Digital Interfaces (including interest-based advertising), and for anti-fraud and information security purposes.

Can I disable cookies?

Your browser may allow you to manage cookies, including rejecting them altogether. Refer to your browser provider for more information on managing cookies. Please note that disabling cookies may limit the functionality we can provide you through our Digital Interfaces. Location data can be collected or monitored on a continuous basis when the InFirst Federal Credit Union application is closed or not in use, in the background only while the Solutions is being used, or not at all, depending on your selection. You can change your location permissions at any time in your device settings.

What other technologies may be used to collect information?

Additional technologies used to collect information may include, but are not limited to, pixel tags, web beacons, clear GIFs, and Flash objects.

How do we use the information we collect?

Our use of the information we collect from you may include, but is not limited to, the following:

  • Enabling features that prevent fraudulent card use and send alerts.

  • Enhancing your experience with our Digital Interfaces, such as by making them more personalized based on the products or services you view and interact with.

  • Measuring the effectiveness of our various advertisements and promotions.

  • Determining how often a particular product or service is viewed or used.

  • Determining which of our products and services are most likely to appeal to you, so we can provide you with related advertisements or other offers.

  • Other purposes, including but not limited to tracking website usage and risk control purposes.

How do we use Analytics?

We use Google Analytics to gain a better understanding of how visitors interact with our websites. This service provides non-personally identifiable data, including, but not limited to, data on where visitors came from and what actions they took on the website. We use this information to improve your experience. Please click here to learn more about this service and how to opt out of data collection by Google Analytics.

Do you collect information from children?

Our Digital Interfaces are not intended for or directed to individuals under the age of thirteen (13) years old. We do not intend to or knowingly collect information from individuals under the age of thirteen (13) years old, and we request that such individuals do not provide personal information through our Digital Interfaces. Please visit the FTC website for more information about the Children’s Online Privacy Protection Act (COPPA).

Can I opt out of receiving ads based on information you collect?

You may opt out of receiving such ads by calling our Member Service Center at 703.914.8700. You may also contact us online here.

Will you update me on changes?

InFirst may update this notice at any time. We will notify you of any material changes to our Digital Privacy Notice by posting any updated notices on this page.

Online Security

We also want to provide the utmost security while you are visiting infirstfcu.org. We have purchased the best in internet privacy protection through a security certificate. This Secure Sockets Layer (SSL Certificate) is just one layer of protection for your private data on this site. Several of the links on this site will redirect you away from infirstfcu.org, and you will no longer be under our security. However, these links will notify you of any changes, ensuring you are fully aware. We cannot guarantee the privacy of your data on any site other than our own, so we recommend that you request other companies' security information before you share any data with them. However, these other websites are preferred vendors of InFirst Federal Credit Union, and their services are provided to assist you with your financial well-being.